Go with Crandall and you will not be disappointed! Also used crazy glue for the tension knob. Original Eames colors are out of the archives and better than ever in fiberglass, Balanced ergonomics and iconic, time-tested comfort, Impeccable handcraft meets renowned comfort, For wining, dining, and after-dinner conversation, The new Pillar Bed is as subtle as it is iconic, Warm light and an airy demeanor for effortless elegance, Practical design, functional art, seriously whimsical, Your cart will reflect the shipping options available for your order. However, while working from home during Covid I was starting to experience back problems. You could never tell that this was a used chair. They are silent on my tile floor. Purchased a Leap v2 for my home office. The whole experience was very positive. Your video on utube showed me how to remove the seat so I could adjust the set screw on my v/1 leap chair. It arrived a few days earlier than estimated. Anyways, I really liked the shopping experience with them -- and I'll go back if I need a chair in the future. This is a comfortable, highly adjustable chair, and it functions like new. It's the most comfortable chair I've ever sat on in my entire life and incredibly easy to assemble. I had an issue with assembly but I contacted the office by phone and had the issue resolved that same day. Very happy with my purchase so far! Honestly you cannot tell the difference between new and re-manufactured as all the critical parts are brand new. Truly outstanding! Ordering was simple, and when I decided I needed to modify my order I was able to chat with the boss himself. Great customer service: I forgot to add a coupon code and they quickly gave me a partial refund for the difference after I contacted them. The box was nicely packed and well-protected. It literally feels and looks brand new, even though it's refurbished. Need help identifying your chair or finding the correct part to fit your chair? This will now be my go-to for chairs. I immediately noticed a difference after using it for a few hours. The chair was very easy to assemble thanks to the straight forward instructions included in the box, and the actual quality of the chair has been stellar. Assembly was easy (and, even though there is a document now to help, it is quite possible to figure it out just by looking at the components). nuts. Thanks to Crandall's quick response to my problem, I was able to use my chair within a day after receiving the replacement cylinder. Yes I would buy these pads again/. Looks like brand new and was very easy to assemble after watching the install video. Overall, I recommend making a purchase at this site if you're in the market for a chair.There are some other sketchy sites out there so beware. Highly recommended!! Minor issue with arm rest pads, but Mike is taking care of that as well. The customer service is fantastic and the product is a great value. Thank you! Theirs no funny business here. They provide you with a 12 year warranty as well as a 2 year parts warranty. Highly recommended! I am so happy I did. Shipping was prompt, the chair was packed well, and I loved that almost no plastic was used to pack it. very happy with my chair. However I was not willing to spend $1100 at this time. { Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. The fabric on the back and seat was brand new.I had a few small issues that Mike and David responded to in a few hours. Easy ordering and fast service! I was impressed by their reviews. I had my chairs in less than a week. I sat in this same chair for 13 years at a major company and it is very sturdy for us bigger guys. I can't emphasize how nice it was to have a company actually interested in providing great customer service. David's helpful support, plus a well-made Youtube tutorial by them, helped me reinstall the new cylinder with no problems. It was well done and I put my unit together in about 15 minutes. The chair arrived 2 weeks earlier than the original estimate, and was easy to put together by myself. Included assembly instructions were helpful as well. I have spent over 2 and a half hours trying to remove the seat, all to not avail.The slide problem could have been avoided if Crandall would ship the chair already assembled as the manufacturers do!So at this time I am not enthralled with the chair, even with all its adjustments, and could have saved being frustrated and saved some money by buying a less adjustable chair already assembled.The Good:Great adjustment, when they work.Chair looks new and in great shape for a used chair.Less expensive than a new identical one.Shipping was very good.The BadSeat initial assembly frustrationCushioning of the seat inadequate for meSeat slide fell out after 8 daysLumbar adjustment on right side initially stuck. The cushions have been redone and are super comfortable. While this is nothing definitive, it should be a good place to start. We hope we can help you answer these questions, and more below! You know what you are getting with them. From start to finish - great product and excellent support/instructions. They sent me video footage with step my step instruction.This company is genuine in their service and product offering. Amazingly comfortable. Smooth, easy experience. Recently they were my answer to converting a standard Aeron B to a drafting/stool task chair. my first stop to check options. Fortunately, Crandall sent me out a new chair which seems to be better. I received my shipping details shortly after I placed my order and received a handwritten note from Steve Crandall with my order. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Bought a remanufacturer Leap v2. I got my chair about a week ago. The gas cylinder on my 12 year old Think chair failed in April 2019. I ordered the Steelcase Leap v2 chair and this thing is heavenly. No scuffs, scratches or other wear. Great product, and even greater service. To the people that refurbish and pack the chairs - great job! The chair arrived with a broken piece which I'm sure was damaged in shipping. I am loving my remanufactured Steelcase Amia! Also has eliminated back issues I was having. Great price for their chairs, and amazing customer support. Helpful and friendly service and quality re-manufacturing. Their cost-effective vinyl looks and feels like leather. Great shopping experience. Couldn't be happier with my purchase of a refurbished Steelcase Leap v2! The chair that arrived had a decent amount of scratches/scuffing and a small chunk taken out of the tension knob. Excellent quality and ease of ordering.I'm glad I splurged on a chair without paying the full $$$ of the spurge! I actually was talking to David, the owner and he entertained my countless questions to the point where I knew exactly what chair I wanted and why. Would do business with again. Great chair and outstanding service. Received the chair with very minimal scuffs here and there. I asked if Monday at 1 pm would work but Dave said that Monday at 2 pm would work out better. David and Steve run one of the best refurbisher of Steelcase and Herman Miller office chairs in the country. The vinyl looks very high end and is beautifual in my office. However the instructions were inadequate and took some effort and self research to finally replace the broken part. No snags, just high quality service from start to finish. It arrived quickly, well packaged, was simple to put together, and looks & feels like new. It is recommended for people between 5’2” to 6’6” tall we… It was very easy to assemble. I used the website chat function and thought some one in Burma would respond. Their support is great, too. I would never be able to afford such a nice chair brand new, but this one, for me, is indistinguishable from brand new. I bought a Steelcase Leap from them in mid-2015 and brought it back in for a refresh in late 2019; in the interim I had broken a couple mounting points on the armrests and stained the seat fabric. It came nicely packaged and seems brand new to me. Thanks Crandall! Bought a remanufactured Steelcase Leap V2 from them and have been very happy. I sit in my new Leap V2 chair for a minimum of 8 hours a day and am in love. Steve and David Crandall are great to work with. Well worth the money. Likewise, the youtube video showing how to replace the cylinder was exceptional. Reassembly was quick and easy, thanks to the YouTube video. Assembly and shipping was quicker than estimated even though we're in the midst of the COVID19 outbreak that's affecting timelines at so many business.The product lives up the billing, it's in excellent shape to the point that it would be difficult to tell that any parts had a previous life before the remanufacturing. Excellent service. We originally purchased a number of chairs from Crandall back in 2015 for a new office space that we had. I'm 6'1 190 and got a C after sitting in both the B and C. The B was definitely more "to fit", whereas the C was a bit more loungy / springy due to the size of the cushion and overall chair. I had a great experience with my order from Crandall. I ordered a remanufactured Steelcase Leap V2 from this company and received the chair about a week prior to posting this. Loving the comfy chair and ergonomics. Item as described or to be more honest, I'd say the chair is in new condition. Wow, what a night and day difference! Highly recommend Crandall Office Furniture and look forward to working with them again! It is still too early to determine durability. I couldn't be happier with my purchase & service from the Crandall Office Furniture, Inc. staff. Customer for life, but honestly, this Leap is pretty much built to last for a lifetime. Ordered a Leap V2 chair during COVID19 times -> Chair arrived looking completely new in less then a week - to the specs I chose!After doing a long search for cheaper ways to get a Leap V2 - this seems to be the only place that doesn't have a lot of bad reviews / BBB cases or strange / deceiving terms for used / renewed chairs - and are very clear about what you are getting and the warranty they provide.Next time I need a chair - they are def. Care & Maintenance. Thank you Crandall! Refurbished office chair appears new and very professional packing. All of my questions were answered and I clicked on order right away.It was shipped fast and the chair itself is amazing. I only post reviews when I am really impressed and for customer service (after encountering a problem), price, and quality of product, I heartily recommend that you give Crandall a shot. My family was in the furniture business, so I am picky about whom I buy from and the service. David is great customer service, top notch! Thanks!! I bought a refurbished Steelcase Amia chair. A pop culture icon, the Aeron Chair can be found in pro-sports locker rooms, recording studios, the MoMA permanent collection, and now, with you and your gaming setup. Would recommend to anyone considering steelcase chairs. Please refrain from including any of the following in your review: All reviews are subject to Herman Miller's Terms of Use. It's worth noting again that this is the time Dave himself proposed.If this is the way this company conducts business, I would recommend staying as far away as possible. I’m so glad I finally made the Leap! Generally, size B is suitable for most people. Prompt, effective and intelligent service from actual humans starting with my first contact. It really does look brand new. It looks absolutely beautiful with the platinum/black finish. Itself has been nothing short of excellent 2nd bedroom and a return period at all or return. 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