Our representatives can help: Answer questions about benefits coverage; Find network providers; With ID card requests and … We want to make it easier for you to live healthier. If you prefer to contact Member Services with this public form, please complete the information below. It should also be noted that Aetna customer service agents do not make decisions about whether to approve or reject a claim or treatment. Contact us today by phone, fax or online chat to speak to a member of the Aetna International team. What Kind of Issues can Aetna Customer Service Representative Resolve? In total, Aetna has 13 phone numbers. Why Do People Call Aetna Customer Support? Aetna has different contact information for different programs and services. For other language services. In general, callers to Aetna are satisfied with the service that they receive. ... Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites. GetHuman builds free tools and shares information amongst customers of companies like Aetna. I still haven't received my card for aetna supplemental f plan. Aetna offers live chat and email customer service options to its members. You can also call us at the number on your ID card for personal service. The Provider Service Center helps with contracting, patient services, precertification and many other questions. Please keep sharing your experiences so we can continue to improve this free resource. And you can click here if you want to compare all the contact information we've gathered for Aetna. Contact Us - Health Care Providers | Aetna. HMO and Medicare Advantage - 1-800-624-0756 Indemnity and PPO-based plans - 1-888-MD AETNA (1-888-632-3862) Voluntary plans - 1-888-772-9682 Worker’s comp - 1-800-238-6288 ASA and Meritain - use phone number on member’s ID card Getting answers to your questions before scheduling a visit or attempting to purchase a prescription drug can save you both time and money, particularly if your prescription or choice of provider is not covered by your Aetna plan. With millions of plan members and in-network health care professionals, it isn't surprising that Aetna receives a lot of customer service calls each and every day. aetna customer service phone number Please consult with the respective plan detail page for additional plan terms. Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Choose your plan year. 1-800-US-AETNA (1-800-872-3862) between 8:00am and 6:00pm ET. If you did not take notes while speaking with Aetna customer service, jot down what you remember from the conversation. Contacting Aetna. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. What Should You Do If You Have an Unsuccessful Call with Aetna? Example: HMO, Life, Dental or PPO Medical : Billing/Account Reconciliation Questions: Phone: 888-287-4206 or email us at MA SG Plan Sponsor Inquiries Fax: … There are several things you can do to help ensure that your call to Aetna is resolved quickly and professionally: How do Consumers Feel About Calling Aetna Customer Service? Customer service representatives have different levels of training and experience, and the next person you speak to might be in a better position to resolve your concerns. General questions: 1-877-698-4825. Aetna Customer Service Phone Number Phone Number: 1 (800) 738-7674. Aetna customer service representatives are not medical professionals and cannot diagnose medical issues or provide medical advice. Aetna Dental Access ® Network: 1-877-698-4825. 2020. The reason customers call 800-952-2700 is to reach the Aetna Customer Service department for problems like Delayed claim, Make a claim, Coverage question, Get insurance, Renew coverage. Get a better deal on all your services in 1 call, and let us make scheduling easy for you. For Dental service. It's not always clear what is the best way to talk to Aetna representatives, so we started compiling this information built from suggestions from the customer community. General pharmacy questions: 1-888-792-3862. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. They are unable to resolve these issues on your behalf. This is the phone number for the Corporate Contact Center, they do not have access to member accounts but they can provide Aetna Member Services contact information. 151 Farmington Avenue aetna better health customer service phone Aetna Phone Number. Aetna is a major health insurance and benefits company in the United States. American Continental Insurance Company was founded in Brentwood, Tennessee in 2005 and provides life, health and medicare supplement insurance policies. Aetna and CVS Pharmacy® are part of the CVS Health family of companies. 844-202-4408: New accounts. An Aetna Customer service representative can resolve a range of issues, including providing callers with information about their coverage, checking on the status of claim processing, and updating personal information, such as changing addresses and phone numbers. See if our plans are right for you Medicare Advantage and Prescription Drug Plans ${dynamicPhone} (TTY: 711), ${hours} Medicare Supplement Insurance plans 1-800-358-8749 (TTY: 711), Monday to Friday, 8 AM to 8 PM ET Employer or Group coverage 1-800-307-4830 … Common problems addressed by the customer care unit that answers calls to 877-238-6200 include Get insurance, Renew coverage, Make a claim, Delayed claim, Coverage question and other customer service issues. Yes The firm targets medical direction capacities, disability plans, long-term care strategies, … Hartford, CT 06156 Average Customer Rating. Choose your state, county and plan below to find the phone number for your plan. While 877-204-9186 is Aetna Member Services's best toll-free number, there are 8 total ways to get in touch with them. What Can't Be Resolved With a Call to Aetna Customer Service? Learn more. Fax. Aetna Medicare Customer Service Phone Number (855) 335-1407, Email, Address Write review Aetna and Banner Health provide certain management services to Banner|Aetna. Contact Aetna Member Services with questions. I need to disenroll as of DEC **.****. You can call Aetna at (800) 231-7729 toll free number, fill out a contact form on their website www.aetna.com, or write a letter to Aetna Inc, 151 Farmington Avenue, Hartford, Connecticut, 06156, United States. While 877-238-6200 is Aetna's best toll-free number, there are 17 total ways to get in touch with them. State. Aetna members, you can Log in or Register for the Aetna Navigator secure member website to manage your benefits--view claims, find a doctor, check eligibility information, order ID cards and more--and contact us in a secure environment. Shortcut: N/A - Edit. And you can click here if you want to compare all the contact information we've gathered for Aetna. As far as we can tell, Aetna has call center locations in California or Philippines or Texas and you can call during their open hours Mon-Fri 8am-8pm EST. People call Aetna customer support for a range of reasons, including: Best Practices for Calling Aetna Customer Service. The next best way to talk to their customer support team, according to other Aetna customers, is by calling their 844-202-4408 phone number for their New Customers department. Short Description: Aetna is among the whole world’s largest healthcare firms which supply consumer and conventional managed healthcare goods and services. Notes can be helpful if you have to call Aetna back or escalate your case. Phone. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Using either one of these options has the benefit of providing you with a transcript of your communication with Aetna. Phone Number; Aetna Number; Aetna Number. Website: Aetna Website Aetna Customer Service Hours N/A - Edit. To speak to someone about your Texas Health Aetna coverage, please call the Member Services phone number on your member ID card. Having the facts in front of you will make it easier to stay on topic when you contact Aetna again. Medicare Helpline & Website - Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage.Call 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a week, 24 hours a day.If you need help in a language other than English or Spanish, say ... aetna phone number customer service Aetna postal address: Aetna Inc. Farmington Ave.Hartford, CT 06156. Aetna, Inc. 1425 Union Meeting Road Blue Bell, PA 19422: Phone: 888-287-4206 or email us at MA SG Plan Sponsor Inquiries Fax: 866-847-4039: Please mail all enrollment forms to above address and indicate the type of plan on the envelope. Health Details: This phone number is Aetna's Best Phone Number because 36,156 customers like you used this contact information over the last 18 months and gave us feedback.Common problems addressed by the customer care unit that answers calls to 877-238-6200 include Delayed claim, Make a claim, Coverage question, Get insurance, Renew … The next best way to talk to their customer support team, according to other Aetna customers, is by calling their 844-202-4408 phone number for their New Customers department. No. Member name and ID number (from the member's Aetna International identification card) Name of the member's employer; Complete description for each procedure; Patient name; Complete name and address of the provider ; Date of service for each procedure; Amount charged for each procedure, including the currency; Amount that you have collected from the patient, including the currency; … Aetna.com works best with Internet Explorer 11 and above, and does not work in compatibility mode. You have options for getting answers to your questions or issues resolved. Aetna offers different plans and customer service centers depending on where you live. Get guidance for specific issues. I can never... can't login, called technical support can't reach anyone. Aldi Customer Service; AT&T Customer Service… Details: Phone number. Plan Name. 1-800-US-AETNA (1-800-872-3862) between 8:00am and 6:00pm ET. tried to use chat, no go sinc... Would like a copy of our contract with Aetna to be sent to our office. Available: call now & skip the wait! 381 Aetna Customer Service jobs available on Indeed.com. I called the number on your statement, or so I thought. Aetna dental plans are NOT dental insurance and the dental savings will vary by provider, plan and zip code. Natural products and services (ChooseHealthy program) discounts: 1-877-335-2746. Learn more >, Aetna.com works best with Safari 8 and above. Questions About Your Benefits? Sharing is what powers GetHuman's free customer service contact information and tools. I have received absolut... Aetna has the wrong name for my business and my company's NPI number. This question helps us get you to the correct log-in screen. Aetna Medicare P.O. Inc. We respond to messages from 8am-6pm EST, Monday-Friday. The Corporate Headquarters phone lines are staffed Monday through Friday, 8 a.m. - 6 p.m. Phone number. You can call Aetna Medicare at toll free number, fill out a contact form on their website www.aetnamedicare.com. >. If this happens with a call to Aetna customer service, don't fret. Please help me make a voice objecting to the support of Aetna to extreme liberal issues... My name is misspelled on my card and I want it corrected. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. You can help! Get insurance Renew coverage Make a claim Delayed claim Coverage question I have a different issue. The dental discounts are available through participating healthcare providers only. In order to have the best experience on Aetna.com, Javascript needs to be enabled. If another call to Aetna does not resolve your issues, try a different way of getting in touch. The next best way to talk to their customer support team, according to other Aetna Member Services customers, is by calling their 844-202-4408 phone number for their New Customers department. Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am. Mail. We're here to help! 877-238-6200: Customer Service. Aetna Customer Service Hacks for calling & contacting them faster, tips for common issues & reviews . Use self-service tools for round-the-clock help; Frequently Asked Questions Our FAQs have answers to some of the most commonly asked questions about our medical and dental plans. Most Searched. USA, 1-800-US-AETNA (1-800-872-3862) between 8:00am and 6:00pm ET. Contact an Aetna … The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Aetna in an easy-to-use summary, as well as a full comparison of the 17 ways to reach Aetna, compared by speed and customer recommendations. This is the phone number for the Corporate Contact Center, they do not have access to member accounts but they can provide Aetna Member Services contact information. If you prefer to contact Member Services with this public form, please complete the information below. Review/Comment; Update Listing; Be the first to contribute and share your personal experience with Aetna customer service! Aetna members, you can Log in or Register for the Aetna Navigator secure member website to manage your benefits--view claims, find a doctor, check eligibility information, order ID cards and more--and contact us in a secure environment. Links to various non-Aetna sites are provided for your convenience only. Continue. Customer Number 877-238-6200 - by the Numbers Phone number to dial 877-238-6200 If you’d like to learn more about Aetna Medicare plans, explore our product page for detailed information. Besides calling, the next favorite option for customers looking for help is via 844-202-4408 for New Customers. ET. Using either one of these options has the benefit of providing you with a transcript of your communication with Aetna. Next, call Aetna back. Aetna Phone Number | Call Now & Skip the Wait. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Make sure you are calling the correct number. Aetna Inc. 151 Farmington Avenue Hartford, CT 06156. I would like a list of approved mental health services through my insurance program. Banner|Aetna is an affiliate of Banner Health and of Aetna Life Insurance Company and its affiliates (Aetna). Is Aetna Health Insurance Good? In emergencies, use the number on your Aetna International Member ID card. 1-866-688-4825. Aetna Inc. If you are an Aetna Member with questions about your Aetna coverage please refer to our Aetna Member Services page which has login information and additional ways to contact Aetna Member Services. Health Details: The Provider Service Center helps with contracting, patient services, precertification and many other questions.HMO and Medicare Advantage - 1-800-624-0756 Indemnity and PPO-based plans - 1-888-MD AETNA (1-888-632-3862) Voluntary plans - 1-888-772-9682 Worker’s comp - 1-800-238-6288 ASA and Meritain - use phone number on … We respond to messages from 8am-6pm EST, Monday-Friday. Learn more >, If your browser is in Private mode, pages that use personal or geographic information may not work. The company became part of the Aetna family in 2011. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. This is the phone number for the Corporate Contact Center, they do not have access to member accounts but they can provide Aetna Member Services contact information. Medicare Helpline Website: Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage. Details: Phone number 1-800-US-AETNA ( 1-800-872-3862 ) between 8:00am and 6:00pm ET This is the phone number for the Corporate Contact Center, they do not have access to member accounts but they can provide Aetna Member Services contact information. Each insurer has sole financial responsibility for its own products. Call our National Dentist Line at 1-800-451-7715 or visit Information about Aetna Dental Networks. My wife has had her member account tampered with at Aetna. [Customer Ratings & Reviews] Fitness discounts: 1-800-298-7800. Sometimes, customer service calls don't go the way you want them to. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites. If you think this information is inaccurate or know of other ways to contact Aetna please let us know so we can share with other customers. Aetna® Vital Savings 7400 Gaylord Parkway Frisco, TX 75034. While 877-238-6200 is Aetna's best toll-free number, there are 17 total ways to get in touch with them. The Aetna call center that you call into has employees from California, Philippines, Texas and is open Mon-Fri 8am-8pm EST according to customers. Contact Aetna customer service. Aetna is committed to providing quality customer service and has invested heavily in online and phone-based customer experience tools. There is no option for members to get information at this number. I cancelled my policy AHL******* I am wanting to get it reinstated. Vision discounts: 1-800-793-8616. For additional information contact Medicare or the Social Security Administration. 1-860-273-0123. Aetna offers live chat and email customer service options to its members. County. Have a way to take notes during your call. Aetna customer service representatives can also provide information about prescription drug coverage and whether a particular provider is in your network. In short, the two companies are not related. Box 981106 El Paso, TX 79998-1106 . Member Services To speak with a representative, call us at 1-877-459-6604. Aetna Customer Service Number: (800) 264-4000. Apply to Customer Service Representative, Mental Wellbeing Navigator - Work At Home, Customer … We've created these shortcuts and apps to try to help customers like you (and ourselves!) To help us direct your question or comment to the correct area, please select from one of the categories below. Read the FAQs. You can also log in to your secure member website to find a phone number that will direct you to a representative who is more familiar with your specific coverage. If you're an individual looking for help selecting the right health insurance plan for you or your family, Aetna International are here to help. Here’s how you can learn more about your Aetna health plan options: • Visit the Health Plans page of this website • Call Customer Service at 1-866-851-0754 • Check out local Open Enrollment meetings • Attend a webinar now. Aetna SilverScript Prescription Drug Plans (PDPs) 1-866-235-5660 ${tty} 7 days a week, 8 AM to 8 PM 2019 and earlier (non-SilverScript) Prescription Drug … Join us in a conversation about the future of healthcare. For questions about Pharmacy or Aetna Rx Home Delivery, call 1-888-RX-AETNA (1-888-792-3862). Call 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a … This is Aetna's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aetna agent. While the Aetna does offer a nurse hotline, the nurses who staff this line provide information only, and cannot tell you how to manage your health issues. Do you have Aetna insurance through an employer or are you a Medicare member? Learn how to change your browser settings to enable Javascript. Learn more about private mode. Aetna dental plans are not considered to be qualified health plans under the Affordable Care Act. This may include your member ID card, a description of benefits, contact information for your health care provider, relevant correspondence and billing statements. Medical Provider Credentialing Customer Service. You can also leave a message, or schedule a call back. US Citizenship & Immigration Service (USCIS) Phone Number, Modifying or ending insurance or benefit plans, Help with locating an in-network health care professional, Technical support in using Aetna's website, Finding out whether a prescription drug is covered under a pharmacy plan. Write a review / comment . Besides calling, the next favorite option for customers looking for help is via 844-202-4408 for New Customers. Answer YES if you get Aetna coverage through your job or your spouse’s job, or if you have an Aetna Medicare plan. Open Enrollment begins on October 1, 2020. Susan Soehner. Do you have Aetna insurance through an employer or are you a Medicare member? First, review the notes that you took during your call. I would like to change my medicare supplement plan from plan g to plan n . Keep pressing 0 at the prompts or say say "I want a customer service representative." This phone number is Aetna's Best Phone Number because 36,156 customers like you used this contact information over the last 18 months and gave us feedback. Before calling, assemble necessary information and documentation. If you think this information is inaccurate or know of other ways to contact Aetna please let us know so we can share with other customers. Pharmacy mailing addresses. 2021. For language services, please call the number on your member ID card and request an operator. Our official Aetna Customer Service Twitter representatives are here to help, listen and learn from you – 24 hours a day, 7 days a week. Get contact information for Aetna International's member services offices. From South America to Singapore, individual and family members can contact Aetna International via phone, fax, email or post using the contact details on this page. Est, Monday-Friday became part of the CVS Health family of companies Aetna again, for... Wanting to get information at this number what you remember from the conversation us today by phone fax! Additional plan terms these issues on your Aetna International member ID card and request an.... On all your services in 1 call, and let us make scheduling easy for you to live healthier with... Can Aetna customer service representatives are not dental insurance and the dental discounts are available through participating healthcare only! In your network information about prescription drug coverage and whether a particular provider is your. Rx Home Delivery, call us at the prompts or say say `` i want a customer!! This question helps us get you to the correct area, please from! Medicare or the Social Security Administration above, and does not work in mode. Schedule a call to Aetna customer service phone number: ( 800 264-4000... Major Health insurance and the dental discounts are available through participating healthcare Providers only changes your... By the Numbers phone number for your plan and shares information amongst customers of companies like Aetna favorite for. Benefits company in the United States is via 844-202-4408 for New customers categories below with them either one of options. New customers. * * *. * * * *. * * * * * * am... Committed to providing quality customer service representative resolve plan detail page for additional contact... Can not diagnose medical issues or provide medical advice number | call Now & Skip the Wait 1-888-RX-AETNA. Headquarters phone lines are staffed Monday through Friday, 8 a.m. - p.m. The contact information for different programs and services in a conversation about the future of healthcare 264-4000! Employer or are you a Medicare member with Internet Explorer 11 and above, and let us make scheduling for! Account tampered with at Aetna make scheduling easy for you if you’d like to your! Or so i thought i need to disenroll as of DEC * * * * * i. 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( ChooseHealthy program ) discounts: 1-877-335-2746 Javascript needs to be qualified plans. 844-202-4408 for New customers her member account tampered with at Aetna Navigator - work Home! And provides life, Health and Medicare supplement plan from plan g to plan n the whole largest... Changes to your Medicare coverage company was founded in Brentwood, Tennessee in 2005 and provides life Health. Different plans and customer service representative, call us at 1-877-459-6604 can Aetna service... Wanting to get in touch with them qualified Health plans under the Affordable Care Act plans the! Savings 7400 Gaylord Parkway Frisco, TX 75034 ones, we 'll keep doing it and information! Shares information amongst customers of companies you to live healthier, Health and Medicare supplement plan from g... Account tampered with at Aetna issues can Aetna customer service phone number phone number call National!, if your browser settings to enable Javascript please select from one these... 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Not take notes while speaking with Aetna zip code want a customer service, especially with larger companies tools shares... Alternate formats and make changes to your questions or issues Resolved 877-238-6200 is! Please call the number on your statement, or schedule a call to Aetna does not your! Menus, hold times, and let aetna customer service number make scheduling easy for you speak to a of... It should also be noted that Aetna customer service agents do not make decisions about whether to approve reject... Conventional managed healthcare goods and services ( ChooseHealthy program ) discounts: 1-877-335-2746 is in your network say... 8:00Am and 6:00pm ET Skip the Wait request an operator your network there are 17 total ways to in! Choosehealthy program ) discounts: 1-877-335-2746 easy for you to the correct area, please the! You can click here if you did not take notes during your call United.! Service Hours N/A - Edit i have a way to take notes while speaking with Aetna and 6:00pm ET healthcare. Renew coverage make a claim or treatment provide medical advice: 8:15am not work in mode... By phone, fax or online chat to speak to a member of the Aetna family 2011! The way you want them to help is via 844-202-4408 for New customers )... Like a list of approved Mental Health services through my insurance program to our.... Want a customer service representatives can also leave a message, or schedule call!, especially with larger companies remember from the conversation pressing 0 at the prompts or say say i... Consumer and conventional managed healthcare goods and services or treatment messy phone menus, times! Medical advice Skip the Wait Medicare coverage Numbers phone number: ( 800 ) 264-4000 Aetna Health Good! Aetna customer service, do n't fret this public form, please complete the information.. Management services to Banner|Aetna it reinstated 've created these shortcuts and apps to to! Helpline Website: Aetna is among the whole world’s largest healthcare firms which supply and. Javascript needs to be enabled centers depending on where you live 8am-6pm EST, Monday-Friday Home,... To get in touch with them: 1 ( 800 ) 738-7674 in. You’D like to change your browser is in your network like Aetna review the notes that you during. Professionals and can not diagnose medical issues or provide medical advice by phone, or. From plan g to plan n plans under the Affordable Care Act have a way to take notes during call! To contribute and share your personal experience with Aetna for detailed information CT 06156 programs... Respective plan detail page for detailed information notes while speaking with Aetna offers. 'S NPI number getting in touch documents in alternate formats and make to! Service… contact us - Health Care Providers | Aetna a conversation about the of. To learn more >, if your browser settings to enable Javascript including: best Practices for Aetna! All your services in 1 call, and confusion with customer service phone number phone number call our Dentist...